Our spa policies are in place to ensure each and every guest has the best experience at Jinsei Spa. Thank you for being considerate.


If you are receiving a massage or facial we recommend you arrive 15-20 minutes prior to your scheduled appointment. We invite you to change into a robe in our locker rooms, relax in our quiet lounge and pop into the small co-ed steam room.

Cancellation and No-show Policy

Credit cards are required to secure all appointments. To avoid charges, please honor our 24-hour advance notice cancellation policy. Late cancellations will be subject to a fee equal to 50% of the service or package price. No-shows will be charged full menu price. As a courtesy to our other guests, appointments will be automatically cancelled 15 minutes after scheduled start time and charged according to cancellation policy. Late arrivals within the 15 minute grace period will end at the regularly scheduled time.


We are committed to providing superior service to our guests. Our prices do not include gratuity. If you wish to leave a gratuity, you may do so in cash. Gratuities may not be added to credit/debit cards.


In order for you and our other guests to enjoy your relaxation time, please arrange child care so you may relax completely.  Only children receiving spa services are permitted in service areas.  Children under the age of 16 receiving a massage must be accompanied in the treatment room by a parent/legal guardian. Children under the age of 18 need written consent from a parent/legal guardian to receive any of our spa services. 

Electronic Devices

Please be considerate of other guests by silencing keystrokes, ringers and notifications on all devices.  Refrain from verbal conversations on cell phones while in all areas of the spa.